HMRC Daily Schedule

Tuesday, October 27, 2015

Reminder – Quality Management System participation

In an effort to gain consistency across the system, Customer Experience is looking to streamline and detail daily tasks and processes through the Quality Management System.  (Please see the Quality Management System FAQs distributed in the staff meeting through the following link: http://bit.ly/1MqTzRx.)

As discussed in the staff meeting over the summer and again on 10.27.15, each staff member is expected to review the Quality Management System site (https://sites.google.com/site/dailyprocesses/home) and respond to Laney if they feel that they can contribute as an Author/Writer, Editor, Tester, Fact Checker, or Subject Expert. I realize that not all of these processes are applicable to our location, but you do not need to be a subject expert in order to effectively edit procedure!

Thank you in advance for your help with this! 

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