- Visitors will always be welcomed promptly, with courtesy and respect.
- Customers will be fully informed of the procedures required and, when necessary, the reasons behind these requirements.
- We will listen carefully to their needs. Listening is a key quality of good customer service.
Consistency
- Customers will receive the services and information they request, or we will explain why we cannot meet the request.
- We will provide the assistance needed or put the customer in contact with someone who can.
- We will provide an environment that supports our services.
- Ensure that service is our top priority.
- Give people more than what they expect.
- Commit to treating everyone in an open, fair, and equitable manner.
Credibility
- Customer satisfaction is a direct reflection of our effectiveness as an organization.
- Look, act and speak professionally and maintain a professional environment and work area; and most importantly, remember that customers are not interruptions to our work, they are the reason for it!
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